​Before you make a high-end investment,

see what went wrong with ours and how NanaWall responded—or didn’t.

​Our experience with NanaWall began with hopes of a seamless, luxurious transformation of our living space using their highly-touted custom glass doors.

But what followed was anything but luxury.

We faced foggy streaks, poorly installed panels, visible scratches, and a lack of timely or adequate resolution from the company itself.

Keep reading to find out how it all unraveled.

​Meet the Clowns Behind the Curtain

Zac Lerma

Central Installation Manager

Zac became the face of NanaWall’s failure to resolve this nightmare. His dismissive responses, repeated blame-shifting, and refusal to take responsibility for the defective panels were the final insult in an already frustrating experience. Instead of owning up to mistakes, Zac shut down further communication and left the customer with a flawed product. His handling of the situation reveals a company culture more interested in covering their tracks than fixing problems.
Each of these individuals and groups contributed to the ongoing issues, with poor communication, mismanagement, and a lack of accountability at every step. It’s a prime example of how a high-end brand can fail to live up to its promises when its team drops the ball.

Andy Cook

Michigan Representative for NanaWall Glass

Andy’s role in this debacle was clear: he failed from the start. Charged with ensuring the doors were properly measured, he visited the site twice but still managed to order custom doors that didn’t fit. His failure to properly measure or communicate the issues with the team caused extensive structural changes and added costs to the renovation. His mismanagement speaks to a lack of professionalism and attention to detail.

​Solomon Stutzky

​Co-Service Department Manager

Solomon started out as somewhat helpful, acknowledging the issues and making promises to resolve them. However, his tone shifted to indifference over time. As the problems persisted, Solomon became more of a roadblock than a solution provider. Ultimately, his lack of follow-through and disinterest in addressing real concerns underscored the poor service that customers should never have to face.

​Architectural Glazing Systems, Inc.

Glassmaker

This team was supposed to supply quality glass and ensure the materials met standards. Instead, their involvement led to repeated issues with defective panels and miscommunication. While they supplied the glass, their lack of quality control contributed heavily to the long string of replacement panels that were either scratched or arrived with defects. Their role in the problem was pivotal, yet their accountability was nonexistent.

About NanaWall

“A Nightmare Experience with NanaWall: Mismeasurements, Poor Communication, and Zero Accountability”

From the moment we ordered our custom NanaWall sliding glass doors, the process was riddled with mistakes, poor communication, and a complete lack of accountability. It all started with Andy Cook, the sales rep, who mismeasured the doors—despite coming out twice to confirm measurements. The mismeasurement resulted in doors that simply didn’t fit the space, leading to structural changes in our home that we never approved or were even informed about.

Then there was Zac Lerma, the Central Installation Manager, who was quick to point fingers and shift the blame. Rather than acknowledging the defective panels and installation issues, he dismissed our concerns and placed the responsibility on us, refusing to replace any more panels or take ownership of the mistakes.

Lastly, Solomon Stutzky, who initially seemed eager to help, gradually shifted to offering nothing but empty promises and deflection, leaving us with no resolution.

This experience has been nothing short of frustrating, especially when dealing with a company that positions itself as a high-end provider. NanaWall’s refusal to communicate properly, fix their errors, and live up to their promises has turned what should have been a straightforward renovation into an expensive and stressful ordeal.